Thank you for shopping with Refring! We aim to provide you with a seamless and efficient shipping experience. Please review our shipping policy below for all the details about shipping methods, delivery times, and costs.
1. Shipping Methods & Delivery Times We offer the following shipping methods for deliveries within France and internationally:
- Standard Shipping: Estimated delivery time: 5-7 business days.
- Expedited Shipping: Estimated delivery time: 2-3 business days.
- International Shipping: Estimated delivery time: 7-14 business days, depending on destination.
Please note that delivery times may vary depending on your location, product availability, and shipping carrier.
2. Shipping Costs Shipping costs are calculated at checkout based on your shipping address and the size of your order. The exact cost will be displayed before you complete your purchase.
- Free Shipping: We offer free standard shipping on orders over €50 for France orders only.
- International Orders: Shipping rates for international orders will vary depending on the destination. You will be able to view the exact shipping charges at checkout.
3. Order Processing
- Processing Time: All orders are processed within 1-2 business days of receiving payment, excluding weekends and holidays. You will receive an email notification once your order has shipped, along with tracking information if applicable.
- Delays: Please note that there may be delays during busy periods or due to unforeseen circumstances, such as weather conditions or customs processing.
4. Shipping Restrictions
- We currently do not ship to the following countries or regions: [insert any restrictions if applicable].
- Some products may have shipping restrictions due to size, weight, or international laws. If any items in your order cannot be shipped, we will notify you promptly.
5. International Orders
- Customs and Duties: For international orders, you may be subject to customs fees, taxes, and duties imposed by your country’s customs office. These charges are the responsibility of the customer and are not included in your shipping cost at checkout.
- Customs Processing: Customs processing may cause delays beyond our control. Refring is not responsible for any delays or additional fees incurred during this process.
6. Missing or Damaged Items
- If your order is lost or damaged during shipping, please contact us immediately at contact@Refring.shop. We will work with the carrier to resolve the issue and arrange for a replacement or refund, as appropriate.
- Claims for damaged items should be reported to us within 7 days of receiving your order.
7. Address Accuracy Please ensure that the shipping address you provide is accurate and complete. Refring is not responsible for items that are undelivered due to incorrect or incomplete shipping addresses provided by the customer.
8. Contact Information If you have any questions regarding our shipping policy or need assistance with your order, please contact us:
- Email: contact@Refring.shop
- Phone: +1 6516454731
- Address: 2273 Dudley Ave, St Paul, MN 55108, USA