1. Introduction At Refring, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may return it within [insert number of days, typically 30] days from the date of purchase. This policy outlines our guidelines for returns and refunds.
2. Eligibility for Returns
- Conditions for Return: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain items may be excluded from this policy, such as custom-made products or products that have been used or altered.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
3. How to Return an Item
- Contact Us: To initiate a return, please contact us at +1 6516454731 or via email at contact@Refring.shop within [insert number of days, typically 14] days of receiving your order.
- Return Instructions: We will provide you with a return address and detailed instructions on how to send the item back to us. You are responsible for paying the shipping costs for returning the item, unless the item is defective or incorrect.
4. Refund Process
- Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund within [insert number of days, typically 5-7] business days. If your return is approved, we will initiate a refund to your original payment method.
- Refund Amount: The refund will include the cost of the item(s) returned but not the original shipping charges. If you received free shipping on your order, the cost of the shipping will be deducted from your refund.
- Exchange Policy: If you prefer an exchange instead of a refund, we will process an exchange for the same item or an item of equal value, subject to availability.
5. Defective or Incorrect Items
- If the item you received is defective or incorrect, please contact us immediately at +1 6516454731 or via email at contact@Refring.shop. We will arrange for a replacement or refund at no additional cost to you, including return shipping.
6. Contact Information
- For any questions regarding this policy or your return, please contact us at:
- Phone: +1 6516454731
- Email: contact@Refring.shop
- Address: 2273 Dudley Ave, St Paul, MN 55108, USA
7. Changes to This Policy Refring reserves the right to modify or update this Return and Refund Policy at any time. Changes will be posted on this page, and the revised policy will be effective immediately upon posting.